Cancellation policy

Pre-Orders

From time to time, certain products may be available for pre-order. Estimated dispatch dates for pre-order items will be displayed on the product page where applicable.

Payment may be taken at the time of purchase to secure your order. If you wish to cancel a pre-order before it has been dispatched, please contact us at madeleine@clawlab.com.au.

Once a pre-order has been dispatched, our standard refund policy applies.

Subscriptions

When you purchase a subscription, you will receive recurring deliveries based on the subscription frequency and duration selected at checkout.

Your payment details will be stored securely and you will be charged automatically for each recurring order unless the subscription is cancelled.

You may cancel or modify your subscription at any time through the links provided in your order confirmation email or by contacting us directly.

Please refer to our Refund Policy for additional information regarding returns and refunds.

Frequently asked questions

We’ve developed our own custom moulds to create press-on nails that are noticeably stronger and more durable than standard options on the market. Unlike most press-ons made from ABS plastic, our nails are crafted from 100% soft acrylic, giving you a finish that looks and feels like a fresh salon set.

Each set includes everything you need for a seamless application — with 30 nails and 15 size options, so finding your perfect fit is easy and comfortable.*

Our adhesive has been carefully formulated and tested, and it’s one of the things customers rave about most. We consistently hear that it offers an incredibly strong hold without damaging natural nails when applied and removed correctly.

What’s included in each set?

Every set comes with everything you need for a flawless at-home application, including:

24–30 press-on nails (with multiple size options for the perfect fit)
Nail glue (enough for 2–3 full applications)
One set of adhesive tabs
Nail file
Cuticle stick
Alcohol prep wipe

Glue options

Each pack includes our standard glue, which is more than enough for a few wears. For those who prefer a quicker, more precise application, we also offer a brush-on glue as an optional add-on — many customers find this easier and faster to use.

Reusing your nails

If you love switching up your look for weekends or special occasions, our adhesive tabs 10-pack is perfect for you. They allow you to reuse your nails without glue —

one pack = up to 10 separate wears.

See how to remove your Claw Lab here

Absolutely! If your nails feel a little long, you can trim them to your preferred length and smooth the edges using the nail file included in your set.

Yes! Our nails can typically be reused 2-3 times after the first wear. To remove leftover glue from the back of the press-on, gently fold the included nail file to reach the curved areas and file away most of the dried glue. Don’t worry if a little remains — the nails will still adhere securely.

If you’re using adhesive tabs for short-term wear (like weekends or special events), your nails can be reused up to 10 times. For this, we recommend our Adhesive Tabs 10 Pack.

TBC

You can absolutely shower and swim while wearing you claw lab sets. We do recommend avoiding water for an our prior and for the first hour after application, allowing the adhesive to fully set for the best hold.

We recommend wearing gloves while you wash dishes.

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